Booking Information
How to book tickets
By Phone
Please call our Box Office on 01582 878100
Please note: This number is only for ticket bookings and not for Hire enquiries. Please see Venue Hire for more information.
In Person
The Box Office is situated at The Hat Factory on Bute Street (LU1 2EY)
Opening Hours
Monday - Friday: 11am - 6pm
Saturday - Sunday: Closed
Ticket collection and on the door sales will open 30 minutes prior to a performance at the venue.
Online
You can buy tickets online at all times. Please note that the oldest software supported by our online ticket purchasing system is Windows 7. If you are having issues with online ticket purchasing, using Internet Explorer, please check that your browser is updated to the latest version.
How to pay
Online: credit/debit card
In person: cash or credit/debit card
By phone: credit/debit card
We do not charge booking fees.
Accepted credit/debit cards
Visa, Mastercard, Switch, Solo, Electron, Switch Maestro. (We do not accept American Express)
Booking Tickets
Concessions
Where concessions are available they generally apply (unless otherwise stated) to:
Over 60 years
16 years and under
Income Support
Students
Carers of people with disabilities
Please bring a valid ID to support your concession entitlement when attending the event.
Carers of people with disabilities are entitled to a free ticket. Please mention your entitlement to a concession at the time of booking.
Management reserves the right to charge full price if there is any doubt.
Wheelchair spaces
Luton Library Theatre has two wheelchair spaces. To book a space please call the Box Office on 01582 878100
Refunds
We are unable to issue a refund once your booking has been processed. Tickets may be exchanged for those of the same value for another event, subject to availability and an administration charge of £1 per ticket. Tickets must be exchanged at least 48 hours before an event.
Reservations
Event tickets can be reserved for large groups (excluding weekly classes). Please contact the Box Office on 01582 878100 for more information.
Latecomers
Due to the nature of some events latecomers may not be admitted until a suitable break in the performance. Management also reserves the right to refuse admission.
Babes in Arms
Tickets must be purchased for children aged 2 and over at the appropriate concession price. Babes in arms (under 2 years) will be admitted free of charge but will not have an allocated seat. However, if the performances is aimed at under 2s then tickets must be purchased for all children attending.
Child Safety
All children must be accompanied by a responsible adult and remain the responsibility of said adult at all times. When purchasing tickets please ensure that the responsible adult is seated next to the child they are with.
If tickets are booked separately meaning children are seated away from their guardian, our front of house team reserves the right to refuse entry to ensure the safety of those in our venue.
Group and Schools Bookings
To enquire about group and school bookings, please contact the Box Office on 01582 878100.
Your Data
Luton Culture would like to advise you that details of transactions, including your name and address, will be held on our database to facilitate future bookings. Aside from using third parties to process data, we will not share or sell your personal data.