Frequently asked questions

How do I report a website technical fault?

If you've discovered a problem or error - for instance a spelling error, broken link or web access issue - on any of the pages, please email

I'm having problems accessing the Luton Culture website using assistive technologies. Can you help?

Luton Culture is committed to making its online services as accessible as possible to people with visual, hearing, cognitive or motor impairments. If you are experiencing accessibility difficulties with any Luton Culture online content; for example via a screenreader, magnifying software or a tab-only device, please email

Can I make the videos bigger?

Yes, by clicking the 'Full screen' button (a small white square on top of a larger darker square) on the right-hand side of the bottom bar, once the video has started playing. To return to normal size, move the mouse so that the bottom bar becomes visible and click on the 'Full screen' button, or simply press the Esc key at any time.