Shop Terms and Conditions

  • All goods are offered for sale subject to availability. Luton Culture regrets that occasionally it may not be possible to complete your order if stock runs out or is withdrawn for any reason. If there is a problem, we will contact you as soon as possible.
  • Prices on our website are quoted in pounds sterling and are inclusive of any VAT that may be payable by the customer. Customers are responsible for any applicable customs duties or taxes in their own country.
  • It is our aim to despatch orders within seven (7) working days of receipt. Occasionally, due to unforeseen circumstances, this may not be possible. If there is a problem, we will contact you.
  • We operate a returns policy. If you are not entirely satisfied with the goods you receive from us, please return them in the original packaging within 28 days of the date of dispatch to Stockwood Discovery Centre, London Road, Luton, LU1 4LX and we will refund you. Please note that when returning an item, the parcel is your responsibility until it reaches us. We recommend that you ask your post office for a proof of posting (available free of charge). This guarantee does not affect your statutory rights.
  • If Luton Culture has under priced an item in error, we will not be liable to supply that item at the stated price, provided that we notify you of the error prior to dispatching your order. Should this situation arise, we will contact you with the correct price, so you can confirm whether or not you wish to order the item at the correct price.    
  • Products sold via the Luton Culture website are sold by LCST Trading Limited. LCST Trading Limited is the trading arm of the registered charity Luton Cultural Services Trust (known publicly as Luton Culture).

LCST Trading Limited, Company Registration Number: 6474682 / VAT Number: 974978343 / Registered Address: Luton Central Library, St. George’s Square, Luton, Bedfordshire LU1 2NG, UK

Luton Cultural Services Trust, Registered Charity Number: 1122964 / Company Registration Number: 06373488 / Registered Address: Luton Central Library, St. George’s Square, Luton, Bedfordshire LU1 2NG, UK