Booking Information

How to book tickets

By Phone

Please call our Box Office on 01582 878100

Please note: This number is only for ticket bookings and not for Hire enquiries. Please see Venue Hire for more information. 

In Person

The Box Office is situated at The Hat Factory on Bute Street (LU1 2EY)

Opening Hours

Monday - Friday: 11am - 6pm
Saturday - Sunday: Closed

Ticket collection and on the door sales will open 30 minutes prior to a performance at the venue. 

Online

You can buy tickets online at all times.

How to pay

Online: credit/debit card
In person: cash or credit/debit card
By phone: credit/debit card

We do not charge booking fees.

Accepted credit/debit cards

Visa, Mastercard, Switch, Solo, Electron, Switch Maestro. (We do not accept American Express)


Booking Tickets

Concessions

Where concessions are available they generally apply (unless otherwise stated) to:
Over 60 years
16 years and under
Income Support
Students
Carers of people with disabilities

Please bring a valid ID to support your concession entitlement when attending the event.

Carers of people with disabilities are entitled to a free ticket. Please mention your entitlement to a concession at the time of booking.

Management reserves the right to charge full price if there is any doubt.

Wheelchair spaces

Luton Library Theatre has two wheelchair spaces. To book a space please call the Box Office on 01582 878100

Refunds

We are unable to issue a refund once your booking has been processed. Tickets may be exchanged for those of the same value for another event, subject to availability and an administration charge of £1 per ticket. Tickets must be exchanged at least 48 hours before an event. 

Reservations

Event tickets can be reserved for large groups (excluding weekly classes). Please contact the Box Office on 01582 878100 for more information.

Latecomers

Due to the nature of some events latecomers may not be admitted until a suitable break in the performance. Management also reserves the right to refuse admission.

Babes in Arms

Tickets must be purchased for children aged 2 and over at the appropriate concession price. Babes in arms (under 2 years) will be admitted free of charge but will not have an allocated seat. However, if the performances is aimed at under 2s then tickets must be purchased for all children attending. 

Group and Schools Bookings

To enquire about group and school bookings, please contact the Box Office on 01582 878100.

Your Data

Luton Culture would like to advise you that details of transactions, including your name and address, will be held on our database to facilitate future bookings. Aside from using third parties to process data, we will not share or sell your personal data.