Director of Operations & Customer Care

About the role

We seek a dynamic Director of Operations and Customer Care to maximise our operational efficiency and customer engagement potential and play an active part in growing our exciting and ambitious cultural charity.  With 13 sites, 157 staff, and 1.5m visitors we have created this new role to lead the strategic and effective operation of our cultural properties and trading activity across Museums, Libraries, Arts Centres, Creative Workspaces, Community Centres, Gardens and Historic sites. You will strategically grow the potential of our staff, volunteers, sites, technology, services and trading enterprises in order to increase customer use, sales, satisfaction, resources and donations. If you have the passion to lead, and be part of our incredible team and the drive to deliver the highest standards across multiple-sites, we welcome your application. 

About us

Luton Culture is charitable Trust with a focus on heritage, arts, community development and learning. We provide Luton communities and our visitors with inspiring, educational and enjoyable cultural experiences. We do this by managing and animating our cultural venues which include museums, theatres, arts centre, gardens, libraries and community centres.

Vacancy ID -  LCST00016
(M6)  £48,747 - £51,543 a year plus £3,203 car benefit allowance
Full time - 37 hours per week

Closing date: Monday 3 July, 12pm
Interviews: Week commencing 17 July

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Position type: Job vacancy

Start: 29/05/2017
Finish: 03/07/2017